FAQs

The Ultimate Purpose of International Design is to Stimulate Cultural Awareness and Encourage Cultural Unity among the Cultures of the World.

SHIPPING/INTERNATIONAL ORDERS

Where do you ship to?

We currently ship to the continental United States as well as over 200 Countries around the World including Asia, Africa, Europe, Australia, South & Central America and the Caribbean with USPS. All orders will be provided with a Tracking Number and can be tracked through www.USPS.com. Please visit www.USPS.com for more information.

WHOLESALE CUSTOMERS

Do you sell wholesale?

If you are a Retail store, Online retail outlet, Distributor or an Organization please contact us at international.design@yahoo.com

PAYMENT OPTIONS/ORDERING

Is it safe to use my credit card on the International Design website?

Yes, it is. We use PayPal (a third party company) which handles all transactions. This means that we DO NOT handle account numbers, credit card numbers or any of your payment information. PayPal is the worldwide leader in online payment. PayPal is absolutely safe and reliable. Please visit www.paypal.com for more information

What forms of payment does your website accept?

We accept all of the various payments types accepted via Paypal. Paypal allows you to pay using a variety of methods.
Credit cards: Visa, MasterCard, American Express, Discover

How do I place an order online?

Browse the different Continents and Regions to find which Countries you like. When inside any category, click on a product to get more details and to see more pictures. If you would like to add the product to your shopping cart, select the quantity, size and color you would like and click the “ADD TO CART” button. The item gets added to your cart and you can continue browsing. When you are ready to checkout you can click the Cart in the Upper Right
Once you are inside the shopping cart, follow the instructions on the screen. You can additional shirts into your order by updating the “Qty” section or browsing through the website and pressing “Add to Cart” on any other shirts as well. To complete your order you will be directed out of our site to PayPal’s Secure website where you can pay with a credit/debit card or pay with your PayPal account.

If you encounter any issues, please send email us at international.design@yahoo.com

Why I am being directed PayPal to complete my order?

You are directed to PayPal when you press “Confirm Order” in the shopping cart because International Design LLC does NOT handle credit card information. This enables us to ensure secure confidential online transactions. You can pay using your credit/debit card through PayPal without having an account with PayPal.

Can I make an order even if I do not have a PayPal account?

Yes, when you press “Confirm” from the Checkout screen you will be taken to the Secure PayPal screen. If you do not have a PayPal account you can pay directly with your credit/debit card by clicking on “Don’t have a paypal account?” on the right side of the PayPal screen.

If you have a question about the status of your order you can create a customer account at the checkout screen and see your order status in the “My Account” screen. Once your order has shipped we will send you your tracking information.

When can I expect my order to be delivered?

Orders are processed Monday through Friday, excluding holidays. Orders received on weekends, holidays, and after 5 pm EST will be processed the next business day.  We make every effort to process your order within 24 hours, pending credit card verification. Delivery can be expected within 7-10 business days after you have you have placed your order. International delivery can be expected within 8-15 days. For more specific delivery information, email us at international.design@yahoo.com

RETURNS & EXCHANGES

Can I return or exchange my recently purchased apparel?

Generally, returns and exchanges are processed only if the item is in perfect condition, and it has been no more then 7 days from the date of purchase. For returns or exchanges, please contact us at international.design@yahoo.com

CHANGES TO YOUR ORDER

Can I make changes to my order after it is placed?

In most cases, yes. If you want to change your order immediately after ordering, please e-mail us right away at international.design@yahoo.com

LIFESTYLE

What is Cultural Fashion?

Cultural Fashion is the lifestyle of expressing pride in your Country and Nationality through the adornment of clothing representing the Country and Culture you best identify and associate with. The “I Am Culture” brand represents the fact that a unity of People create “Culture” and that each one of us is a piece of our respective Cultures.

Do you support any charitable organizations?

Yes. If you would like information about partnering with International Design on a community/charity event please email us at international.design@yahoo.com

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